Site Policy

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1. Supplier/Agent*

The supplier/agent is Comfort Click Ltd (Trading as SexyShoes.co.uk), 106 Lower Addiscombe Road, Croydon, CRO 6AD

SexyShoes.co.uk have a correspondence address as below:

SexyShoes.co.uk
Comfort Click Ltd
106 Lower Addiscombe Road
Croydon
CRO 6AD

2. Payment

We accept the following debit/credit cards: Visa, MasterCard, Switch, Maestro and Solo. We accept postal orders and cheques made payable to Comfort Click Ltd

3. Privacy Policy

We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this website We ask you to register on it by requiring you to enter your personal information, including ‘sensitive personal data’ as defined by the Data Protection Act I998 ('the Act').

We will not release to any third party any personally identifying information obtained in this way, without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act.

In respect of the aforementioned 'sensitive personal data' by accepting this Agreement You grant Us explicit consent to collect such data.

We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

To make sure your personal information remains confidential, we communicate these privacy guidelines to all of Our employees.

This website may contain links to other websites. However, We do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this privacy statement and policy apply only to this website and not to linked websites.

Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the laws of England and Wales.

This Statement is applicable only to information collected from You during Your visit to this website. We will display a prominent notice on this website's home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of this website, You agree to the terms of this Privacy Statement.

4. Returns and Exchanges

We will offer an exchange or refund for any shoes or boots that have indicated are in stock rather than made to order that are received back within 7 days from the day on which you receive the product.

Any returns after 7 days will be down to our discretion whether we choose to offer an exchange.

All returns including packaging must be in the same condition of which they were received.

Any damaged boxes will have £4.65 deducted of the total amount if a refund is required.

Any shoe returns that have been damaged or appear worn will be returned back to the sender.

We do not offer any refunds for shoes that are made to order as indicated on the website.

Any orders placed for custom made shoes we are unable to cancel once payment is taken as the shoes will be already within the process of being made.

Only orders that have not been received by the customer within 14 working days may be cancelled and full refund offered.

Any faulty products must be returned within 30 days for a full refund.

Any faulty products returned after the 30 day period will only be offered an exchange within 3 months of the product being received.

Any shoes or boots that have been purposely made faulty by the consumer will be sent off to be examined and if we feel that this is not a manufacturing error will be sent back to the consumer.